ERP PROFESSIONAL SERVICES: SAP SUPPORT

IMPLEMENTATION / UPGRADE SERVICES

You cannot or do not want to do it all in-house. But you are also reluctant to incur the costs, conflicts and challenges of engaging a major IT company or Consultancy as your ‘implementation partner’. We offer flexible, professional and cost-effective alternatives. You can select from a range of service offerings, each of which can be tailored to suit your circumstances:

Configuration Services – tailoring the SAP modules to your business processes and vice versa.

Business Preparation / Change Management Services – working with the user functions to design and implement the right organisation, training, processes and support. Often includes programme communications.

Testing Services – developing test processes, scripts and rectification procedures, managing the testing cycle across unit testing, system testing, integration and user acceptance testing. Incorporates software quality assurance processes.

Help Desk Services – design and implement support procedures and incident management processes. First, second and third line support structures, training and performance measurement.

Authorisation and Security Services – design and implement the controls for system access to ensure system and data integrity. May also include disaster recovery and business continuity planning.

CONTINUOUS SUPPORT SERVICES

For many organisations, this can be a real challenge. You may have insufficient critical mass or career development opportunities to attract and retain good people. The skills to manage them may not be there. Or you may simply wish to focus your own resources on other things. Whatever the reason, our Continuous Support Services are the answer.

On-site Support Services

Our people on your site, with service levels and support processes managed by us. We ensure continuous coverage to suit your operating hours, taking care of all the people aspects.

Outsourced Support Services

Utilise our shared help desk and technical support operation. By sharing the service across multiple clients, we can offer high quality support very cost-effectively.